Refund policy

Return & Refund Policy
Because our products (t-shirts, hoodies, and other apparel) are made to order through our print-on-demand partners (Printify), we are unable to accept returns or exchanges due to incorrect size selection or change of mind. Please check our size guides carefully before ordering.

You can always contact us for any return question at karlohorvatbusiness@gmail.com. 

Damaged or Defective Items
If your item arrives damaged, defective, or with a print error, we'll make it right. Contact us within 14 days of delivery with a photo of the issue and your order number, and we'll send a replacement or issue a full refund — no need to return the item.

Wrong Address
If an order is returned due to an incorrect address provided at checkout, the customer is responsible for the cost of reshipping.

Lost Packages 
If your package is lost in transit, contact us and we'll work with our fulfillment partner to resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at karlohorvatbusiness@gmail.com. 

How to Contact Us 
Email us at karlohorvatbusiness@gmail.com. with your order number and a description of the issue. We aim to respond within 2 business days.